What should I do if my antique arrives damaged in shipping?

Act quickly. Before the driver leaves, note any visible damage to the packaging or item on the delivery receipt if you can. Take clear photos of the box, the packing materials and the damage, and keep everything, including the packaging, until the claim is resolved. Many carriers require you to report damage within a short window.

Contact the seller and the shipper right away and ask how to file a claim. If you bought at auction, let the auction company know too, since they may help or have a relationship with the shipper. Provide your invoice, photos, and any appraisal or proof of value.

Do not attempt repairs before the claim is settled, as that can complicate things. Coverage depends on what insurance or declared value was purchased, so outcomes vary. A restorer's written repair estimate can be helpful for the claim.